APRILYST Shipping Policy

Order processing

Orders are processed after they have been successfully placed and payment has been confirmed. Processing times may vary depending on product availability and the fulfillment partner responsible for the item.

Shipping options and costs

Available shipping methods, applicable charges, and estimated delivery information will be presented at checkout where available. Shipping options and availability may vary according to the delivery address and the products ordered.

Delivery estimates

Any delivery estimate provided at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise. Delays may occur due to carrier operations, customs procedures, weather, or other circumstances outside our control.

Order tracking

Where tracking is provided by the carrier or fulfillment partner, tracking details will be shared using the contact information supplied with the order.

Incorrect addresses and delivery issues

Customers should check their delivery details carefully before completing an order. If an order has not arrived within the estimated delivery period, or tracking indicates a delivery problem, contact APRILYST using the contact details published on our storefront and include the order number.

Customs, duties, and taxes

For international orders, import duties, customs charges, and taxes may apply depending on the destination and applicable law. Any charges and responsibilities must be determined and disclosed in accordance with the rules applicable to the destination.

Damaged, missing, or incorrect items

If an item arrives damaged, defective, or different from the item ordered, contact APRILYST with the order number and relevant details. Applicable statutory consumer rights remain unaffected.

Contact

For shipping questions, use the contact information published on the APRILYST storefront.

APRILYST — Return and Refund Policy

Returns and withdrawal rights

APRILYST aims to make its return process clear and fair. If you wish to return an item, please contact us using the contact details published on our store and include your order number and the item concerned.

For consumers in the European Union, statutory withdrawal and consumer rights apply where relevant. In general, online purchases of goods may qualify for a 14-day withdrawal period, subject to applicable law and statutory exceptions. Nothing in this policy is intended to limit rights that cannot legally be excluded.

Return conditions

Please contact us before sending an item back so that we can provide the correct return instructions and return address. Where legally permitted, returned items should be handled with reasonable care. Any conditions relating to the item’s condition, packaging, hygiene, or eligibility will be applied only to the extent permitted by applicable law.

Refunds

Once a return or withdrawal request has been received and assessed, we will communicate the applicable refund process and timing. Refunds will be processed in accordance with applicable consumer law, including any required deadlines and rules concerning the original delivery charge and refund method.

Return shipping

Responsibility for return shipping costs will depend on the applicable law, the reason for the return, and the information provided to the customer before purchase. We will explain any applicable costs when responding to a return request.

Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may be possible before fulfillment begins, but this does not restrict any statutory cancellation or withdrawal rights that apply after an order has been placed.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or different from what was ordered, contact us with your order number and a description of the issue. Statutory remedies for faulty or non-conforming goods remain available as required by applicable law.

Contact

For return, refund, or cancellation requests, use the contact details published on the APRILYST storefront. Please include your order number so that we can identify your purchase.